Published by mathilde Post-sales mode 156 0 Mathilde Henry
One customer, one outcome, four departments. How R&D, customer success, support and cloud became four separate factories, and why the next decade belongs to the vendors that run them as a single value chain. Twenty-six percent. As of July 2026, that is the share of enterprises that consider themselves advanced at operationalizing AI, according to a Forrester study of 397 global decision-makers. Half of them dedicate at least 5 percent of their IT budget to AI. Only 39 percent report m...
