AREAS OF EXPERTISE
Four regions, one leadership role.
For over twenty years, I have been leading and transforming SaaS and software organisations in the context of growth, international expansion and margin pressure. My remit covers the Americas, EMEA and APAC.
Align Sales, Services and Customer Success under a unified P&L. Rebuild gross margin, secure NRR, and ensure sustainable growth.
Building organisations capable of simultaneously delivering growth, customer satisfaction and profit margins.
Industrialising AI in operations and in the product offering. Reducing the cost per service, safeguarding margins, and generating differentiated revenue.
Managing SaaS companies based on the metrics the Board actually looks at: ARR, NRR, gross margin, the 40% rule, and capital allocation.
Some indicators of transformation and performance.
Results achieved in an international SaaS environment, on a par with COMEX, whilst facing margin pressure and growth constraints.
P&L EMEA Professional Services managed by Adobe.
delivery costs through the integration of AI into Adobe’s operations.
growth in services generated in parallel with the optimisation.
staff managed within multi-continental organisations.
APPROACH
Strategic, operational and people-focused — all within the same role.
Publishers need female executives who can strategise at board level and ensure implementation. My role continues to cover all three aspects, without outsourcing any of them.
Strategic vision
Understand the market, anticipate the breaking points of the SaaS model, and develop a viable business case to present to the board.
Operational excellence
Build organisations that maintain profit margins, NRR and scale. Make decisions quickly and execute them effectively.
Human-centred leadership
Transforming without undermining commitment, trust or key talent. The key to ensuring the transformation is sustainable.
A conversation amongst peers on post-sales, AI and valuation.
For CEOs, division heads, CFOs, board members and private equity operating partners who wish to engage with an executive-level analysis of post-sales SaaS, AI monetisation and transformation at executive committee level.
