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Approach

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APPROACH · SAAS EXECUTIVE COMMITTEE

Plan the Board. Oversee implementation. Get the teams on board.

My approach to leadership is based on a simple conviction: at the level of a global SaaS provider, strategy can no longer be separated from execution or from people. All three are determined within the same remit, under the same executive leadership.

Leading an executive committee means constantly striking a balance between growth, profit margins, AI transformation and the organisation’s actual capacity to keep up.

Mathilde Henry supports organisations through a strategic and pragmatic approach.

PHILOSOPHY

Plan the Board. Oversee implementation. Get the teams on board.

The most common risk in COMEX selection is a profile that is too strategic – and therefore no longer manages day-to-day operations – or too operational – and therefore no longer considers the board’s perspective. My career path has been designed to enable me to do both within the same role.

01

Clarifying the direction

SaaS providers become vulnerable when growth outpaces strategic alignment.

My first step: to clarify priorities, put forward a case that can be defended to the Board, and align the Executive Committee, Sales, Delivery and Customer Success.

02

Structuring execution

A strategy is only valuable if it can be executed — subject to constraints on margins, NRR and operational absorption.

Governance, KPIs, organisational model, processes, AI tools: everything must converge towards the same P&L trajectory.

03

Getting teams on board

Transformations fail when teams no longer understand the purpose of the change — or when key talent is lost.

Demanding yet deeply human leadership. Decide quickly, get everyone on board effectively, and sustain performance over the long term.

BELIEFS

Four principles that underpin my work.

The most common risk in COMEX selection is a profile that is too strategic – and therefore no longer manages day-to-day operations – or too operational – and therefore no longer considers the board’s perspective. My career path has been designed to enable me to do both within the same role.

Growth must be sustainable.

Many publishers are stepping up their acquisition efforts before they have properly structured their business model. In the end, it is gross margin, customer retention and valuation that foot the bill.

After-sales is the topic of the Board meeting.

Value is no longer determined at the point of sale. It is built through the NRR, the services margin, adoption and the ability to monetise AI after the contract has been signed.

Agent-based AI is set to revolutionise services.

The publishers that will succeed will not be those that adopt AI, but those that reorganise their after-sales operations around their agents: cost efficiency, productivity, customer experience and differentiation.

Leadership is becoming a scarce asset.

In a high-pressure market, the ability to provide clear direction, maintain alignment and sustain the commitment of several thousand employees becomes a key competitive advantage.

LEADERSHIP

My management style.

High standards, accountability, transparency and the ability to foster environments of trust in complex contexts. Not interim management. Executive leadership in post.

pictogram: a systemic view – understanding the various interactions

Systemic perspective

Understanding how strategy, P&L, operations, AI, teams and shareholder value interact.

Decision and execution pictogram

Decision & implementation

Make quick decisions in ambiguous situations. Develop justifiable strategies to present to the board.

pictogram: human leadership and group dynamics

Human-centred leadership

To bring about change without disrupting team dynamics, without losing key talent, and without compromising on standards.

A conversation amongst peers on post-sales, AI and valuation.

For CEOs, division heads, CFOs, board members and private equity operating partners who wish to engage with an executive-level analysis of post-sales SaaS, AI monetisation and transformation at C-suite level.

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