EXECUTIVE COMMITTEE · SAAS GLOBAL PUBLISHER · AI & AFTER-SALES
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When growth disrupts the after-sales model.
I lead the post-sales organisations of SaaS providers on an international scale: Sales Leadership, Professional Services and Customer Success, all under a unified P&L. My focus is on transforming vertical and agent-based AI into profitable growth, gross margin and value for the board.
Post-sales is now the key factor in determining the valuation of SaaS providers.
Gross margin, NRR, services-led ARR, the ability to monetise AI after the deal is signed: this is where the next generation of multiples will be determined. This has been my focus for the past fifteen years.
VISION
Post-sales is becoming the driving force behind SaaS growth.
Publishers learnt how to sell before they learnt how to scale their delivery, customer success and services. Margins under pressure, misaligned teams, fragile NRR: the operational model is no longer keeping pace with the commercial promise.
In the age of agent-based AI, the publishers that will succeed are those that have reinvented their after-sales service before it becomes their main point of failure.
EXPERTISE
Four regions, one leadership role.
Execution on a par with COMEX, built within global SaaS providers, at the intersection of strategy, P&L, AI and multicultural leadership.
01
Post-sales transformation
Align Sales, Services and Customer Success under a unified P&L. Restore gross margin, secure NRR and ensure sustainable growth.
02
Professional Services & Customer Success
Building scalable and profitable delivery models, where service becomes a driver of adoption, retention and ARR.
03
Vertical & agent-based AI
Integrating AI into operations and the service offering. Scaling up agents to reduce the cost per service and generate differentiated revenue.
04
Profitable growth
Managing the business through the P&L, the 40 rule, gross margin and capital allocation. Maintaining growth without compromising on profitability.
05
International expansion
Leading multi-continental (Americas, EMEA, APAC) and multicultural organisations in contexts of transformation and market pressure.
06
Executive leadership
Deciding, mediating, rallying the team. A demanding form of leadership that drives performance without undermining commitment or trust.
IMPACT
A track record measured in terms of profit and loss, margins and scale.
Over twenty years’ experience in SaaS and technology-intensive services. Adobe, Dassault Systèmes, SymphonyAI, Capgemini, Galeries Lafayette.
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M€
P&L EMEA Professional Services managed by Adobe.
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0
%
delivery costs through the integration of AI into Adobe’s operations.
+
0
%
growth in services generated in parallel with the optimisation.
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+
staff managed within multi-continental international organisations.
ABOUT
Post-sales is now the key factor in determining the valuation of SaaS providers.
As a member of the Executive Committee at a global SaaS provider, I have led the post-sales strategy, P&L and AI transformation for organisations with service and software revenues running into several hundred million euros.
My experience spans the three major regions: the Americas, EMEA and APAC. My area of specialism is SaaS providers seeking to monetise vertical and agent-based AI whilst maintaining their margins and NRR.
Trilingual in French, English and German. HEC Executive MBA. What drives me: transforming a post-sales operational model into a lever for board valuation.
BLOG
My most recent analyses.
Here, I share my take on the key strategic decisions of the moment: post-sales, services-led ARR, monetisation of vertical and agent-based AI, SaaS provider governance, and leadership within the Executive Committee.
POST-SALES SAAS
Why SaaS growth ultimately undermines the services model.
The early warning signs that a post-sales organisation is no longer supporting growth — and what this costs in terms of valuation.
AI & OPERATIONS
Will agent-based AI reshape the professional services sector?
How AI is redefining delivery models, margins and post-sale value creation — as seen from the Executive Committee.
LEADERSHIP
Transforming without disrupting teams.
Sustainable transformations combine operational rigour, strategic clarity and human intelligence.
A conversation amongst peers on post-sales, AI and valuation.
For CEOs, division heads, CFOs, board members and private equity operating partners who wish to engage with an executive-level analysis of post-sales SaaS, AI monetisation and transformation at C-suite level.
