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Articles published in October 2026

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Blog | Analysis and insights on post-sales, customer success and AI

The unearned revenue: why outcome pricing is an operating model decision disguised as a pricing decision

Nearly every software CEO says seat-based pricing is on its way out. Almost none have replaced it. The gap is not about metering or customer readiness. It is about who inside the company earns the money, and when. Ninety-seven percent. In April 2026, a Cruxy survey of three hundred SaaS CEOs found that 97% intend to retire seat-based pricing within two years. In the same market, pure outcome-based pricing is used by about 5% of companies that monetise AI according to High Alpha's 202...

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Blog – Analysis and Reflections by Mathilde Henry

A conversation amongst peers on post-sales, AI and valuation.

For CEOs, division heads, CFOs, board members and private equity operating partners who wish to engage with an executive-level analysis of post-sales SaaS, AI monetisation and transformation at C-suite level.

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