Published by mathilde Post-sales mode 60 0 Mathilde Henry
Every company instruments the promise and hopes for the delivery. Why pre-sales and professional services are the only instrument that measures whether a new product is still connected to what customers actually expect, and why most organisations find out eighteen months too late. Eighty percent. That is the share of features in the average software product that are rarely or never used, based on Pendo's analysis of feature usage across 615 subscriptions, which also estimated that publ...
