Published by mathilde Post-sales mode 163 0 Mathilde Henry
How enterprise software's oldest trade-off quietly collapsed, and why Customer Success now sits on the industry's most important fault line. Fifteen percentage points. That is the entire distance between a software company valued at 24 times revenue and one valued at 5 times. Not a breakthrough product. Not a heroic sales year. Fifteen points of net revenue retention: 113% for the top quartile of B2B software companies, 98% for the bottom quartile, according to t...
